Refunds
-Items purchased at a reduced price during a sale can be returned within 14 days.
-If the order contained a free promotional gift, the gift must be included unopened with the return of any related items for a full refund.
-Unfortunately, we are unable to refund items lost or damaged in transit.
-We will issue your refund to your original payment card within five to seven days of receiving the returned item(s). However, some payment providers may take up to 14 days to credit your account. Once the return is processed, we will send you an email confirming your refund.
-Unfortunately, for orders shipped outside the UK, we’re unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned
- We do not issue refunds on gift cards.
Returns
- We are not able to accept returns for oils which have been used or opened from its original packaging (due to hygiene purposes).
- If you change your mind about your order, you have 14 days from the day of delivery to return your order. The Product must be returned intact and in its original packaging unopened.
- If you have received a damaged item, please email us with your name and details of the damage within 48 hours of receiving the item. Please keep any images to support your claim.
- We recommend using a secure delivery method that requires a signature, such as Recorded Delivery, for all returned goods. You will be responsible for the items until we receive them.
To arrange any returns, please contact us at contact@sikaoudh.co.uk which we will assist further.